Refund Requests
Request refunds for invalid or low-quality leads.
If you receive an invalid lead, you may be eligible for a full refund. Here's how the process works.
Refund eligibility
Refunds are available when:
- Contact info is invalid (email bounces, wrong number)
- Lead is spam or fake
- Duplicate of a previous lead
- Completely wrong service/location
Not eligible for refund
- Customer doesn't respond (they may be busy)
- Customer chose another provider
- You waited too long to contact
- Lead was low budget
Requesting a refund
- Go to the lead in question
- Click Request Refund
- Select the reason
- Provide evidence (screenshots, bounce messages)
- Submit within 72 hours of claiming
Review process
Refund requests are reviewed within 24-48 hours. Approved refunds are credited to your wallet immediately.